Returns & Refunds
Order concerns, return requests, and refund guidance.
Effective date: November 12, 2026
Checkout review is open: customers and reviewers can add products to the cart and review account, billing, shipping, and total details. Payments and final order submission remain disabled pending provider approval, setup, and testing. No order can be placed and no payment will be taken during review.
Returns and refunds
Contact AnvilCore Research before sending any product back. We need to identify the order, understand the concern, and provide handling and return instructions appropriate to the item.
Unopened-item return window
Request a return within 30 calendar days after delivery. Eligible items must be unused, unopened, and in their original packaging with all seals intact. Ordinary change-of-mind returns of opened, mixed, used, or tampered research materials are not accepted. Reports of defects, misdescription, damage, or an incorrect shipment are reviewed separately.
How to request help
- Email contact@anvilcoreresearch.com with your order number, product, strength, quantity, and reason for the request.
- For missing, damaged, leaking, or incorrect items, include clear photographs of the shipping package, label, and affected product. Retain the packaging while we review the concern.
- After your return is approved, we will provide written instructions and the return address. Do not send materials to a manufacturer, an address found on another website, or an unconfirmed location.
- Use the packing and shipping instructions provided. Do not mail leaking, unsafe, or restricted materials without specific handling guidance.
Wrong or damaged shipments
Report a concern promptly and keep the item separate from laboratory work while it is reviewed. We will assess the order record, photographs, and available batch information before advising on a replacement, refund, return, or other resolution. A quality concern is not automatically excluded merely because packaging had to be opened to discover it.
Return shipping and original delivery charges
For an approved return caused by an AnvilCore shipping error or an item damaged on arrival, AnvilCore covers reasonable return shipping through instructions agreed in advance. For an approved change-of-mind return, the customer pays return shipping. For change-of-mind returns, original shipping charges, including Ground, 2-Day, and Overnight charges, are not refundable. For approved wrong or damaged shipments, if the customer chooses a refund, AnvilCore also refunds the original shipping charge, including any Ground, 2-Day, or Overnight charge paid.
Review and refunds
We will inspect an authorized return within 2 business days of receipt and communicate the decision by email. Approved refunds will be issued within 15 business days after the authorized return is received and inspected. Approved refunds for non-cryptocurrency purchases are returned to the original payment method. Cryptocurrency purchases are subject to the separate cryptocurrency terms below. Refund arrival can also depend on the payment provider. No restocking fee or refund deduction is established by this policy.
Cancellations
Contact us as soon as possible to request an order change or cancellation. Changes cannot be guaranteed after fulfillment begins. AnvilCore reserves the right to decline or cancel orders, including when eligibility, lawful research use, payment, availability, or order information cannot be verified. If we cancel a paid order that will not be supplied, we will arrange the refund required for that cancellation.
ACH bank-payment refunds
If ACH payments are offered, eligible ACH purchases follow the same return policy. Approved ACH refunds are issued through the payment processor to the original bank account, within 15 business days after the authorized return is received and inspected, subject to the original payment clearing and the processor’s settlement and refund requirements. The receiving bank may need additional time to post the credit. ACH acceptance and processor setup are not represented as active by this policy.
Cryptocurrency refunds
Cryptocurrency is a planned payment option, not an active payment method. Cryptocurrency purchases are not eligible for voluntary refunds, including voluntary change-of-mind refunds. This restriction does not override the Customer rights section or any refund obligation that cannot be excluded, including a required refund for an order canceled by AnvilCore and not supplied. Any required refund will be handled through the approved payment-provider process. The processor, supported assets and networks, and procedures for legally required refunds must be confirmed and disclosed before crypto payments are accepted. Do not send funds to an address received through an unsolicited message.
Customer rights
This policy does not waive any non-excludable consumer rights or prevent a customer from raising a legitimate payment dispute. Contacting support helps us investigate, but does not remove rights available under applicable law or payment-provider rules.